zbuzz Terms & Conditions

These terms and conditions ("Terms") form the legal agreement between zbuzz and its users. In this document, "zbuzz", "we", "us", or "platform" refers to the zbuzz website, mobile application, and all services associated with them.

"User", "you", or "member" refers to any person who has registered on zbuzz or is using the platform. "Account" refers to the user's personal account, which holds their personal information, balance, and transaction history.

zbuzz is an online entertainment platform that offers casino games, sports betting, and live gaming services. The platform operates on the basis of SSL encryption and fair play principles, ensuring a safe and reliable experience for users.

These terms have been written in English and apply specifically to users in Bangladesh. In the event of any linguistic ambiguity, the English version shall be considered authoritative.

3.1 — Single Account Policy

Each individual may open only one account on zbuzz. Having multiple accounts under the same person is strictly prohibited. If multiple accounts are detected, all accounts will be closed and balances may be forfeited.

3.2 — Providing Accurate Information

You must provide complete and accurate information at the time of registration. Providing incorrect or false information is a direct violation of these terms. The information required includes: full name, date of birth, address, mobile number, and payment details.

3.3 — Password & Security

You are solely responsible for keeping your account login details completely confidential. You are responsible for any activity carried out from your account. Never share your password with any third party. If you suspect unauthorised access or a security breach, contact us immediately at [email protected].

3.4 — KYC Verification

zbuzz follows a Know Your Customer (KYC) process. For withdrawals above a certain amount or in specific circumstances, we may request a national ID card, passport, or driving licence to verify identity.

5.1 — Welcome Bonus

zbuzz offers new members a 100% first deposit bonus of up to ৳20,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000.

After claiming a bonus, wagering requirements must be met before it can be withdrawn.

5.2 — Wagering Requirements

The wagering requirement for the welcome bonus is 15x, applied to the bonus amount only. For example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before the bonus winnings can be withdrawn.

• Wagering is calculated on the bonus amount only, not on the deposit amount.
• Bonuses may have an expiry date — any unused bonus will be cancelled once it expires.
• Betting with bonuses may be restricted on certain games.
• Multiple bonuses cannot be active on one account at the same time unless the promotion's terms state otherwise.

5.3 — Bonus Abuse

Abuse of bonuses or promotions (such as claiming bonuses using multiple accounts, or fulfilling wagering requirements through specific strategies) is strictly prohibited. If detected, the bonus and any winnings obtained through it will be cancelled.

5.4 — VIP Program

The zbuzz VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate increases as you move to a higher tier. VIP benefits are earned and are subject to review or change at any time.

The following activities are strictly prohibited on zbuzz and may result in account closure and balance forfeiture if violated:

• Engaging in money laundering or illegal financial activity.
• Operating an account using another person's identity.
• Exploiting any software bug or error in the platform for unfair advantage without reporting it to zbuzz.
• Using bots, automated scripts, or any artificial method to play games.
• Placing bets on behalf of other users or operating as part of a syndicate.
• Attempting to breach the platform's security systems.
• Threatening or engaging in abusive behaviour toward other users or staff.
• Making deposits or withdrawals using a third party's payment method.

zbuzz uses advanced systems to detect suspicious activity. If prohibited activity is detected, we reserve the right to share information with law enforcement authorities.

zbuzz places the highest importance on protecting users' personal information. By using our service, you consent to our privacy policy.

• We collect, store, and process your information solely for the purposes of providing services, ensuring security, and meeting legal obligations.
• Your personal information is not sold to third parties.
• All data transfers are secured using SSL encryption.
• Information may be shared with relevant authorities when required by law.

For more details, please read our Privacy Policy.

If you have any dispute or complaint, please follow the process below:

11.1 — Step One: Direct Contact

First, reach out through our 24/7 live chat support or email us at [email protected]. Our team provides assistance in both Bengali and English. Providing clear details about the issue along with relevant screenshots or information will help resolve it faster.

11.2 — Step Two: Formal Complaint

If the issue is not resolved through live chat, submit a written complaint to [email protected]. We will make every effort to respond in writing within a reasonable timeframe.

11.3 — Final Decision

On technical matters, the decision of the zbuzz technical team will be considered final. For disputes related to game outcomes, the game provider's logs and records will be treated as authoritative.