zbuzz Privacy Policy

Introduction & Scope

zbuzz is a safe and reliable online betting and casino platform for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right, and protecting that right is one of our highest responsibilities.

This Privacy Policy ("Policy") applies to the zbuzz website, mobile application, and all related services. By using any zbuzz service, you are considered to have fully accepted the terms of this Policy.

This document has been written in Bengali and prepared with Bangladesh's legal framework and users' interests in mind. If you have any questions or concerns, please contact our support team.

What Information We Collect

zbuzz may collect your information in several ways. Below is a detailed breakdown of what types of information we collect and why.

1.1 Information You Provide

During account registration and the verification process, you provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Bank account or mobile banking details (bKash, Nagad, Rocket)
• Relevant sections of your national ID card or passport (for identity verification)

1.2 Automatically Collected Information

When you use the zbuzz platform, certain information is collected automatically:

• IP address and geographic location (approximate)
• Browser type and version
• Device type (smartphone, tablet, desktop)
• Operating system
• Time of site access and session duration
• Pages visited and click patterns
• Cookie and local storage data

1.3 Transaction-Related Information

To manage financial transactions, we store deposit and withdrawal amounts, payment method details, and the time and date of transactions. This information is used solely to ensure financial security.

Purpose of Data Use

zbuzz uses your information only for specific, clear, and lawful purposes. Those purposes are described in detail below:

2.1 Account Management & Service Delivery

• Creating and managing your account
• Identity and age verification
• Processing financial transactions
• Gaming history and reward tracking
• Providing customer support

2.2 Security & Fraud Prevention

To keep your account and financial information secure, we may use your data to detect unusual login patterns, prevent multiple accounts, take measures against money laundering, and prevent unauthorized financial transactions.

2.3 Service Improvement & Personalization

• Recommending games and offers based on your preferences
• Improving platform usability
• Identifying and resolving technical issues
• Testing new features and functionality

2.4 Communication & Notifications

We use your contact information to send important account-related notifications, transaction confirmations, bonus and promotional offer updates, and policy change notices. You can opt out of promotional communications at any time.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the zbuzz website and app. These technologies make your browsing experience more convenient.

3.1 Essential Cookies

These cookies are essential for the site's core functionality. They are required to maintain login sessions, security verification, and payment processing. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and other personalized settings. Disabling them may limit some features.

3.3 Analytics Cookies

Analytics cookies are used to monitor site usage and improve service quality. Data from these cookies is fully anonymized and does not reveal any personal identity.

Data Sharing & Third Parties

zbuzz never sells your personal information or provides it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances listed below:

4.1 Service Provider Partners

Operating our services requires certain trusted technology partners, such as payment gateway providers (bKash, Nagad, Rocket, and banking partners), cloud hosting providers, cybersecurity firms, and game software providers. These partners can only access limited information to deliver their specific services, and they operate under strict confidentiality agreements.

4.2 Legal Obligations

zbuzz may be required to provide necessary information to authorities under a court order, a lawful request from law enforcement, or applicable law. In such cases, where legally permitted, we will attempt to notify you.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will give you appropriate notice before any such change.

Data Security Measures

zbuzz uses industry-standard technologies and practices to protect your information. Our security framework consists of the following elements:

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted on the site is secured with 256-bit encryption.
• Password Hashing: Your password is never stored directly — only a secure hash is stored.
• Two-Factor Authentication: A two-step verification system for added security.
• Firewall & DDoS Protection: Network protection to the highest standard.
• Regular Security Audits: Routine penetration testing conducted by external specialists.

5.2 Administrative Security

Our staff can access your information only on a need-to-know basis. Each employee's access is logged and reviewed regularly.

5.3 Data Breach Response

In the event of a data breach, zbuzz will notify affected users as quickly as possible and take immediate steps to limit any damage.

Data Retention Period

zbuzz does not store your information indefinitely. Information is retained according to the following specific policies:

• Account Information: For as long as the account is active and for the applicable legal period after closure.
• Transaction Records: For as long as required to meet financial regulatory requirements.
• Gaming History: For a defined period as needed for dispute resolution and auditing.
• Communication Records: For a defined period to ensure customer support quality.
• Analytics Data: May be retained long-term in fully anonymized form.

When the defined period expires or you request deletion, we will securely destroy that information.

Your Rights & Controls

zbuzz is committed to giving you the greatest possible control over your personal information. You have the following rights:

7.1 Right to Access

You may request at any time to know what information we hold about you. Upon written request, we will provide a complete list within a defined timeframe.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request a correction. Many details can be changed directly through your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, full deletion may not be possible if there are legal obligations, ongoing disputes, or unresolved financial transactions.

7.4 Right to Restrict Processing

In some cases you may request that processing of your information be limited, such as while a dispute about the accuracy of the data is ongoing.

7.5 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or notifications at any time. This can be done through your account settings or by contacting our support team.

Responsible Gaming & Data Use

zbuzz takes responsible gaming seriously. In this context, we may use your gaming data to:

• Identify unusual gaming patterns that may indicate possible problem gambling.
• Effectively implement self-exclusion programs.
• Manage limit-setting tools.
• Provide information and support related to responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

zbuzz reserves the right to update this Privacy Policy when necessary. For any significant changes:

• Updated policies will be published on this page and the "Last Updated" date will change.
• Registered users will be notified by email about important changes.
• Continued use of the platform after notification will be considered acceptance of the new policy.

If you do not agree to the changes, you have the right to close your account and withdraw your funds.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. zbuzz's support team is available seven days a week, twenty-four hours a day.

We will try to process your request promptly. Identity verification may be required for privacy-related requests.